Terms and Conditions

Pictures are provided as a guide only and should not be used to assume the inclusion of items such as enclosures, cables and adapters.  Please contact us if you want confirmation of the exact items included. Item sold was hardware only, software issue will not be entertain. The buy it now doesn't include after sale services for software support

Payment 
Payment will only be accepted by PayPal or Bank Accounts Credit (EURO & GBP accounts available). Exchange rate follow google or XE.com real time rate offer for European customer with VALID VIES VAT ID for zero VAT sales to Europe.

Payment must be received within 2 days of the date of your purchase. No items are processed for shipping until payment is received.

Post & Packing
Where an item is for delivery rather than collection by the buyer, items will be shipped by Courier and will require a signature on delivery.  Please note that we will always ship to the PAYPAL confirmed address, so please ensure that your details are correct as we will not accept liability for parcels where old or incorrect addresses are supplied by the buyer. In unlikely event if parcel was damged, please dont sign for the parcel and demand the delivery courier return to sender.
P&P costs are NOT refundable under any circumstances.

Condition of Goods and Status
Unless otherwise stated the goods are used, tested, and in good second-hand condition. They are supplied with a fourteen-day Return to Base Warranty (the buyer is responsible for the return shipping costs).  Faulty items will be replaced, or a refund (for the item value only, not the shipping charges) if we have no replacement available. 

Where refunds are appropriate they will be given only on receipt of the faulty item and when it has been checked by our technical staff.

Items described as "untested", "engineering sample" or “spares only” are untested and are NOT returnable or refundable.  They are supplied without warranty at the buyers’ risk.

How we would prefer to work
All communication should be by email.  Please try to avoid using PayPal for questions, feedback or problems.  
Please don't wait until the last minute before asking questions!

If you have a problem we want to resolve it.  Please email us before posting a negative review and again for the quickest response please email boon@colindalerabbit.co.uk.Emails sent to us outside of normal office hours will not be answered until the next working day.

It is the BUYER's responsibility to ensure the item(s) in this auction will fit/work on their machine - no refunds will be given for the buyer purchasing the wrong item. (restocking fee of 20% on item price if buyer purchased by mistake or error, buyer responsible to return the item in their expenses)
If an item was purchased in error and damaged due to the wrong fitment, no refund will be given and warranty void. (i.e. wrong CPU socket or computer memory and raid controller card)
By purchasing a cleaned and refurbished machine, the onus is very much upon the purchaser to correctly install an operating platform and all of the necessary drivers.

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Colindale Rabbit LTD
Company no: 09317516  VAT number: GB 235519408
162 London Road
Kettering NN15 6DS UK
Tel +44 (0)  203 0510158 Mob/whatsapp : +44 (0) 753 9099929
Email: boon@colindalerabbit.co.uk   collection by appointment only (flexible 7AM-11PM Mon-Sun)
©2017 colindalerabbit.co.uk - All rights reserved.

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Colindale Rabbit LTD
Company no: 09317516  VAT number: GB 235519408
162 London Road
Kettering NN15 6DS UK
Tel +44 (0)  203 0510158 Mob/whatsapp : +44 (0) 753 9099929
Email: boon@colindalerabbit.co.uk   collection by appointment only (flexible 7AM-11PM Mon-Sun)
©2017 colindalerabbit.co.uk - All rights reserved.

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